Built on trust. Shaped around you.
Effective November 1, 2026, Sierra Biomed’s name is Sanos. This next chapter builds on the expertise and relationships you already know, with a stronger focus on your service experience.
What stays the same
Your services, existing contracts, pricing, and coverage remain in place. You’ll continue working with the same team and leadership. Your current agreements remain valid.
Sanos takes its name from the initials of the Latin phrase Salutem Aegroti Nostra Optima Suprema: “Patient health is our supreme goal.” That purpose guides our investment in people, training, parts, and technology.
What this means for you
You and the patients who depend on you are the reason for this next chapter. Our investment is focused on making your service experience easier and more dependable.
Clearer service information
The Sanos Insights customer portal and supporting technology bring service information, documentation, and communication together, giving you a clearer view of your equipment’s maintenance and repair.
People and technical training
We’re investing in more highly skilled field service engineers and new internal training programs. Developing our team’s technical skills and expanding our footprint support a higher standard of service.
Repair and maintenance parts
We’re growing and sustaining our inventory of repair and preventive maintenance parts to support faster response, more first-time fixes, and dependable equipment uptime.
Meet Sanos Insights
All existing customers with active service contracts will be transitioned into the Sanos Insights Customer Portal System at no additional cost.
Insights brings together:
- Service tickets and documentation in one place.
- Organized maintenance information and equipment service history.
- Useful service metrics and clearer communication with our team.
We’ll share onboarding information, access details, and training resources as the rollout progresses.
Explore the portal demoSpecialized SPD equipment service. At our heart.
We continue to specialize in Sterile Processing Department (SPD) equipment service for hospitals, surgical centers, and other healthcare facilities. From sterilizers and washers to essential cleaning and reprocessing equipment, we support the systems your teams rely on every day.
- Preventive maintenance and inspections.
- Corrective repairs, troubleshooting, and ongoing technical support.
- Comprehensive service and maintenance agreements.
- Clear service documentation and equipment performance visibility.
The values behind our service
- Own It
- Take responsibility for the work, follow through on commitments, and make sure the next step is clear.
- Be All In
- Bring focus and commitment to the team, the customer, and the job in front of us.
- Easy to Work With
- Be approachable, communicate clearly, and make it straightforward to get the support you need.
- Customer Experience First
- Understand the pressures on your department and shape our service around the people relying on it.
A note from Reuben
To our customers,
We love what we do, and we are grateful for the trust you place in our team. We care deeply about this industry and the people it serves.
Our investment in people, training, parts, and technology is for you, and possible because of you. Please keep telling us what is working, where we can improve, and the challenges your team faces. Your feedback helps us shape a better service experience around what matters to you.
Thank you for being part of our story.
Reuben DruckenmillerVP of Operations